How do I setup a visit to your showroom?
Showroom appointments are typically scheduled Monday through Friday between the hours of 9:30AM and 5:30PM. Occasionally weekend requests can be accommodated. Please contact PELLE at 212-645-2602 or firstname.lastname@example.org to schedule a visit.
Do you ship internationally?
Yes, PELLE ships its products worldwide. Shipping charges will be updated during checkout based on your billing and shipping information. Please note: Buyer may be responsible for any duty/VAT associated with import.
Do you have pre-made light fixtures in stock?
Each PELLE light fixture is made to order and, depending on the version, production lead times can vary from 8-10 weeks and up to 12-16 weeks, depending on the fixture and size of order. Occasionally, PELLE does have a limited selection of “Ready to Ship” fixtures that can ship sooner than the made-to-order lead time. Rush ordering on made-to-order fixtures is also available for an additional fee.
Are PELLE light fixtures compatible with 220-240 voltage?
Yes, PELLE lighting is suitable for both 110-120V and 220-240V applications. Depending on the fixture, light bulbs may or may not come included.
How are PELLE light fixtures shipped?
Most fixtures ship via FedEx Ground unless otherwise specified. Larger fixtures that require wooden crates will ship via our preferred freight handler. Shipping for these larger fixtures is quoted based on the exact destination address.
How do I clean my bubble chandelier?
For regular maintenance use a handheld duster to remove minor surface debris. For deeper cleaning we suggest carefully wiping each globe with paper towel that has been lightly dampened with a multi-purpose glass cleaner. Tip: Wear a pair of cotton/nitrile gloves while cleaning to allow you to get in around each globe without smudging others. Regular dusting should eliminate the need to clean often.
How do I change the light bulbs in my Bubble Chandelier?
The Bubble Chandeliers use clear, globe shaped, LED or incandescent light bulbs with E26/E27 screw base. There is no shade or diffuser involved. Simply turn by hand to replace. To avoid getting fingerprints on the surrounding glass we recommend wearing cotton/nitrile gloves.
Where can I purchase replacement bulbs?
Replacement bulbs can be purchased through most online light bulb suppliers. PELLE also sells replacement bulbs plus shipping. Please contact email@example.com to discuss your replacement bulb needs.